Business Information:

KoValue

Operated by Max Koval

Address: Laaer Wald 1, Vienna, Austria

Email: [email protected]

Phone: +1 (786) 827-5179

Effective Date: November 7, 2025

1. Introduction

KoValue (“KoValue,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.kovalue.xyz (the “Site”) or interact with our services. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Role as Data Controller

For purposes of the EU General Data Protection Regulation (GDPR), KoValue is the data controller of personal data processed via the Site. Our contact details are provided above. We have not appointed a Data Protection Officer. If you are located in the EEA/UK, you retain the rights described in Section 12.

3. Information We Collect

We collect the following information when you submit forms or otherwise provide it to us:

• First name

• Last name

• Email address

• Phone number

We do not collect payment information on the Site. Any payments for services are conducted separately and not through www.kovalue.xyz.

4. How We Use Your Information

We use personal information for the following purposes:

• Appointment and service communications, including personalized confirmations and reminders via email and SMS.

• Customer support and service delivery.

• Improving, operating, and personalizing our Site and services.

• Marketing and advertising communications related to KoValue services, sent only to users who have explicitly opted in to receive such messages.

• Analytics and performance monitoring of our Site and marketing activities.

• Compliance with legal obligations and enforcement of our agreements.

5. Legal Bases for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

• Consent (Article 6(1)(a)) for marketing communications, cookies/tracking, and certain data collection activities.

• Contract (Article 6(1)(b)) to provide requested services and manage appointments.

• Legitimate Interests (Article 6(1)(f)) to improve our services, secure our systems, and perform limited analytics and administrative tasks.

You may withdraw consent at any time as described in Section 11 (without affecting processing before withdrawal).

6. Cookies, Meta Pixel, and Similar Technologies

We use Meta Pixel and similar technologies to understand how visitors use our Site, measure advertising effectiveness, and improve user experience. These technologies may set or read cookies on your device.

• Consent: In the EEA/UK, we request your consent for cookies/tracking (except strictly necessary cookies) through a cookie banner or settings tool.

• Control: Most browsers allow you to block or delete cookies through settings. Blocking some cookies may affect Site functionality.

• Do Not Track: We do not currently respond to browser “Do Not Track” signals.

7. SMS and Email Communications

• Appointment and Service Messages: We send transactional SMS and emails for confirmations, reminders, and necessary service updates.

• Marketing Messages: With your consent where required, we may send promotional emails and SMS. You can opt out at any time:

– Email: Click “unsubscribe” in the email footer or contact us at [email protected].

– SMS: Reply “STOP” to stop receiving SMS; reply “HELP” for help. Message and data rates may apply.

We use compliant messaging providers and endeavor to honor opt-out requests promptly.

8. Children’s Privacy

Our Site and services are intended for adults and are not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. We also do not knowingly collect personal information from children under 13; if we become aware that a child under 13 has provided personal information, we will delete it. If you believe a minor has provided personal information to us, please contact [email protected].

9. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and the purpose for which it is processed.

10. Sharing and Disclosure of Information

• We do not share, sell, lend, or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

11. Your Choices and Opt-Outs

• Marketing Emails: Unsubscribe via the link in any marketing email or email us at [email protected].

• Marketing SMS: Reply “STOP” to any message to opt out of further marketing texts.

• Cookies/Tracking: Use our cookie banner/settings (where provided) or adjust your browser settings.

• Consent Withdrawal: If processing is based on consent, you may withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal).

12. Your Privacy Rights (GDPR/EEA/UK) and U.S. Rights (including CCPA/CPRA)

Depending on your location, you may have rights to:

• Access: Obtain confirmation and a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request deletion of personal data (subject to legal exceptions).

• Restriction: Request restriction of processing under certain conditions.

• Objection: Object to processing based on legitimate interests and to direct marketing at any time.

• Portability: Receive data in a structured, commonly used, machine-readable format and/or request transfer to another controller where technically feasible.

To exercise rights, contact [email protected]. We will verify your request consistent with applicable law. If you are in the EEA/UK, you also have the right to lodge a complaint with your local supervisory authority (e.g., the Austrian Data Protection Authority).

13. International Data Transfers

We operate in Austria (EU) and the United States. Your information may be transferred to and processed in countries outside your residence, including the U.S. Where required, we implement appropriate safeguards for international transfers (e.g., standard contractual clauses or equivalent mechanisms).

14. Security

We use reasonable administrative, technical, and physical measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Third-Party Sharing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

16. Data Sharing with Lead Connector

We use Lead Connector as a Customer Relationship Management (CRM) and communication automation platform to manage client information, schedule appointments, and send notifications. By submitting your information on our website, you acknowledge that your data (including your name, email address, and phone number) may be processed and stored by Lead Connector for the purpose of providing these services on our behalf. Lead Connector processes data in accordance with its own Privacy Policy, which you can review at: https://www.leadconnectorhq.com/privacy-policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

17. No Online Purchases on the Site

We do not process payments on www.kovalue.xyz. Any fees for our services are arranged and handled off-site (e.g., during or after scheduled calls).

18. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Material changes will be posted on this page. Your continued use of the Site after changes become effective indicates your acceptance of the revised Policy.

19. Contact

For questions, requests, or complaints regarding this Privacy Policy, contact us only via email at:

[email protected]